Privacy Policy

Last Updated: 31st August 2026

Engineered Heat (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, use our services or visit our website.

1. Who We Are

Engineered Heat provides plumbing, heating, installation, maintenance and repair services.

For the purposes of applicable data protection legislation, Engineered Heat is the data controller responsible for your personal information.

If you have any questions about how we use your information, you can contact us using the details below:

Engineered Heat
Telephone: 07434 891652
Email: joseph@engineeredheat.co.uk
Website: EngineeredHeat.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Your name

  • Telephone number

  • Email address

  • Property address

  • Billing and payment information

  • Information about your plumbing, heating or installation requirements

  • Details of appointments and communications with you

  • Information contained in photographs or documents you provide to us

  • Information required to provide quotations and carry out work

  • Information relating to previous work or services provided

  • Any other information you voluntarily provide to us

We do not normally need to collect sensitive personal information. Please do not provide sensitive information unless it is necessary for us to provide our services.

3. How We Collect Your Information

We may collect personal information when you:

  • Contact us by telephone, email, WhatsApp, social media or through our website

  • Request a quotation

  • Book an appointment

  • Purchase our services

  • Provide information to us during a site visit

  • Correspond with us regarding an existing job

  • Make a payment

  • Leave a review or contact us through a third-party platform

We may also receive information from third parties where this is necessary to provide our services, such as property owners, landlords, letting agents, builders, contractors or other professionals involved in a project.

4. How We Use Your Information

We may use your personal information where necessary to:

  • Respond to enquiries

  • Provide quotations and estimates

  • Arrange appointments

  • Carry out plumbing, heating, installation, maintenance and repair services

  • Communicate with you about your work

  • Process payments and invoices

  • Purchase and arrange delivery of materials

  • Maintain appropriate business and service records

  • Deal with complaints or queries

  • Meet our legal and regulatory obligations

  • Protect our business against fraud and misuse

  • Improve our services and customer experience

  • Send relevant marketing communications where permitted by law

We only use your information for purposes that are necessary, appropriate and compatible with the reason it was collected.

5. Our Lawful Bases for Processing Your Information

Data protection law requires us to have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may need to use your information to provide a quotation or carry out services you have requested, including arranging appointments, completing work and processing payments.

Legal Obligation

We may need to retain or use certain information to comply with our legal, accounting, tax or regulatory obligations.

Legitimate Interests

We may use your information where this is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms.

Our legitimate interests may include operating and managing our business, communicating with customers, maintaining records, recovering outstanding payments, preventing fraud and improving our services.

Consent

Where consent is required by law, we will ask for your consent before using your information for that particular purpose.

You can withdraw your consent at any time.

Consent will not normally be required simply for us to provide services to you where another lawful basis applies.

6. Marketing

We may occasionally contact existing customers about services, offers or information that may be relevant to them where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

We will respect your right to object to direct marketing.

7. Who We Share Your Information With

We do not sell or rent your personal information.

Where necessary to operate our business or provide our services, we may share relevant information with trusted third parties, including:

  • Accountants and professional advisers

  • Payment providers and banks

  • Suppliers and manufacturers

  • Delivery companies

  • Contractors or other tradespeople involved in a project

  • IT, website, hosting and software providers

  • Insurance providers

  • Legal or regulatory authorities where required

  • Debt recovery or legal services where necessary

We only share information that is reasonably necessary for the relevant purpose.

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information appropriately and securely.

8. Payments

Where you make a payment to Engineered Heat, payment information may be processed by our payment provider or financial institution.

We do not normally store complete payment card details ourselves.

Payment providers may have their own privacy policies and terms governing how they process your information.

9. Website and Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function correctly. Other cookies may be used for analytics, performance, advertising or other purposes.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where provided, our website's cookie settings.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Destruction

  • Misuse

  • Alteration

  • Unauthorised disclosure

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Some information may need to be retained for longer periods because of legal, accounting, tax, insurance or regulatory requirements.

When information is no longer required, we will securely delete or dispose of it where appropriate.

We periodically review the information we hold to ensure that it is not retained unnecessarily.

12. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain processing, including direct marketing

  • Withdraw consent where we rely on consent

  • Request your personal information in a portable format where applicable

These rights are subject to certain legal exceptions and limitations.

13. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

Engineered Heat
Email: joseph@engineeredheat.co.uk
Telephone: 07434 891652

We may need to verify your identity before providing information or making changes to your personal information.

We will respond to requests within the timeframe required by applicable data protection law.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be published on our website with the date it was last updated.

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.

17. Contact Us

If you have any questions about this Privacy Policy or how Engineered Heat handles your personal information, please contact us.

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Telephone: 07434 891652
Email: joseph@engineeredheat.co.uk
Website: EngineeredHeat.co.uk